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concierge job description for resume

The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Preference is given to those having extensive experience working in higher-end hotels. Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Answering queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Relaying calls to proper departments and performing a variety of related clerical duties. Calling taxis to transport residents and arranging storage for packages and luggage. Developed and maintained resources to ensure that hotel guests receive up-to-date information on a broad variety of activities and events. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. [Work Hours & Benefits] This is where you may want to take a moment in your concierge job description to highlight your company’s working hours and benefits. How to write a Concierge job description. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. A highly motivated and skilled professional who graciously resolves challenging client issues. Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. Objective : Multilingual/multicultural Junior Concierge, result oriented, and excellent in guest services. Receiving and processing incoming/outgoing mail and packages notify resident via telephone or building link for package pick up or delivery. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. Strong organizational skills and attention to detail. They may book services for guests, such as transportation and activities. Learn about training requirements, essential job skills, employment projections and … Utilized the appropriate computer systems to update, verify & monitor resident/guest request & activities. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. Check out Monster ads today and you’ll get a leg up on the competition by finding the best of the best with our range of monthly plans and features like Monster Studios, our app that lets you create video job ads. In order to ensure your professional resume will support your goals, use this receptionist job description to inform what you should highlight on your resume. Performing other job-related duties as assigned, including hotel operator, retail customer service, event coordination, and related support services. Recommended top dining and entertainment options for guests in the area. Communicated all learning and performance objectives, schedules and training assessments to upper management. ), procurement of tickets to special events and assisting with various travel arrangements and tours of local attractions. upon request from hotel guests. Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible. Answered the department telephone calls within 2 rings, using correct salutations and telephone etiquette. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Headline : Highly experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction record. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Coordinating guest itineraries, prior to the guest's arrival, for requests received via phone, fax, and email. Acts as the site liaison for the services and sales center. Candidate should have at least 5 -7 years of exceptional hospitality skills Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. U.S. Concierge Job Summary. The goal is to contribute to an o… Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Utilizing principles and processes for providing customer and personal services. In addition, knowledge of reservation software is also needed. Description : Welcoming and assisting guests and visitors on a daily basis. They are also required to report to managers and fulfill special requests. actual responsibilities of a concierge will vary depending on where they work Summary : Result oriented and innovative VIP Concierge Specialist with a multi-faceted background providing services to a varied client base at both corporate and regional levels. Answering the telephone, providing information, forwarding calls and taking messages when necessary. Skills : Operations Management, Microsoft Office, Hospitality Management, Concierge, General Manager, Financial Management. Your job description is the first touchpoint between your company and your new hire. Able to function well as an independent worker or in coordination with SNF (skilled nursing facility) staff and management. Job Description: New York City Concierge . Writing a great Concierge cover letter is an important step in your job search journey. • Polite: You will be interacting with guests on a regular basis, so you will need to be friendly and easy to talk to. Strong verbal and written communication skills, True desire to satisfy the needs of others in a fast-paced environment, Ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy, Ability to suggest a wide variety of local and statewide attractions for guest entertainment, BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred, 3 to 5 years of sales experience preferred, Familiarity with location, neighborhood, and local attractions, including restaurants, bars, and nightlife, Working knowledge of office software, point-of-sale, and phone systems. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. Skills : Extremely Organized, Excellent Team Player, Positive, Glowing Personality., Administrative, Customer Service, Accounting, Public Relations. Welcomed guests upon entrance and confirmed reservations. Conducted orientation sessions and organized on-the-job training for new hires. The content of the resume should be changed for each vacancy, to meet its employment characteristics and requirements. Professionally engaging and interacting with guests, presenting a friendly, approachable demeanor and a willingness to serve. Communicating efficiently and effectively with management, co-workers and the general public. The objective section is your first contact with the employer, so make the most of it! Became familiar with guest names and acknowledges them with their name. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Assisted guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc. Concierge /Administrative assistant for independent retirement living. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. A resume is a shortcut presenting all your related experience on one page. Patents No. Answering questions and assisting residents with reasonable requests, and follow-up as necessary. Arranging guided tours and other special activities for residents and/or their guests. Posted: (2 days ago) This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Skills : Administrative Assistant, Customer Service, Detail Oriented, Microsoft Word, Data Entry, Time Management. This is your chance to set your hotel or resort apart from competing listings and sell yourself to job seekers by highlighting the unique company culture, working environment, and anything else you bring to the table for incoming concierges. Let them know how and where to submit an application, resume, and supporting documents, or simply tell them to click the “apply” button at the top of the description. Accommodated residents/guest by scheduling transportation needs & provided information on places of interest. Finding the inspiration to write an awesome resume can be tough. In your letter, reference your most relevant or exceptional qualifications to help employers see why you're a great fit for the role. Hard-working, outstanding telephone, scheduling, and documentation skills. Prints and delivers correspondence to the front desk for guests prior to arrival. Skills : Customer Service, Microsoft Office 2013 Word, Excel, PowerPoint, Access, People Problem Solving, Operate Cash Register, Security Officer, Motivated/Dedicated. Let potential applicants know about the opportunity for overtime or required seasonal availability. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. Crafting a Concierge Security Guard resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Understood guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Giving tours to incoming guests and visitors who were interested in coming to the facility, maintaining critical and private information and acting accordingly in compliance with HIPAA regulations. Completing security checks every two hours to ensure the doors were locked and the stairwells were clear. 7,599,930 B1; 7,827,125 and 7,836,060 Contacting housekeeping and maintenance departments when a problem is reported. Supports the marketing and sales department with administrative tasks. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. If you want a concierge job, the following skills will highlight your guest service experience. When applying for this type of position, yourobjective statement should briefly but clearly highlight your career skills. Referring guests to appropriate departments to resolve complaints or provide suggestions. Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. Skilled at software installation, upgrades, updates, and hardware replacement. Made dining reservations at the most coveted restaurants. Perform variety of clerical Duties and other duties pertinent to establishment. Maintaining key log and taking ownership of all appropriate keys and key fobs. Ensuring the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Assisting with contractors to assure they are adhering to the construction rules. Received callers at establishment determine nature of business and directed callers to destination. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. Identifying, investigating, or resolving security breaches and answering alarms and investigate disturbances. Liaising with building management and emergency response teams concerning emergencies. If you’d like even more ideas on how to fill out a fitting description, check out Monster’s concierge job listings. Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Healthcare Advocate Concierge, 09/2019 to 02/2020 HSCS- Blue Cross Blue Shield – Tulsa, Oklahoma. Appropriately handling noise complaints presented by residents after normal Management office business hours. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. Trustworthy, discrete, loyal and ethical. The objective section of a concierge resume is the introductory statement of your resume. Cover Letter Sample. You may want to tailor it to fit a specific job description. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Managing safety and security of the 27-floor building and neighboring five-star restaurants. View All Security And Risk Management Resumes. Scheduling doctor and transportation appointments for patients and guests. Explaining the appropriate use of keys and ensuring that guests are satisfied with the rooms allotted to them. Arranged for the replacement … Referred unresolved customer grievances to designated departments for further investigation. A high school diploma or GED is typically needed for this post. 7,599,930 B1; 7,827,125 and 7,836,060. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts. A Concierge helps customers in a hospitality setting. Welcoming and assisting guests and visitors on a daily basis. Enhancing resident services and providing up to date information in a more efficient and timely manner. Managing administration request from residents assigning/activation of key fob entry and parking. Performed office duties on a temporary basis when needed. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Arranged events, excursions, transportation, etc. Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. Utilizes all relevant information to effectively influence member engagement. By reviewing job description examples, you'll be able to identify what technical and soft skills , credentials and … Works collaboratively with any resort associates and resources. We are looking for a reliable hotel conciergeto work at the main entrance desk of our hotel. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. V: 2018.13.0.23-315-, Automotive service writer / advisor job description sample, Retail merchandiser job description sample, Marketing and Sales Manager Job Description Sample, U.S. Skills : Microsoft Office, Multi-Line Phone System, Filing, Multitasking, Customer Service, Type 40 Wpm, Transcribing. Highly proficient and self-motivated with specialized knowledge in communication, sales, customer service, and team leadership. Enthusiastic and adaptable with results resolution in diverse environments. Supervise and motivates staff to increase productivity. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Your job description is the first touchpoint between your company and your new hire. A Concierge assists customers in various establishments such as apartments, hotels, and office buildings. Skills : MS Office, Organizational Leadership, Analytical, Database Management, Guest Service/Food Service Management, Hard Sales, Quickbooks, Adobe. All of that work for an employer to take a glance. A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. How to write a Concierge job description. Or maybe you're having a hard time deciding what job experiences to include. Concierges are often the face of your hotel, so make sure your next hire is a good one. Maintained & properly documented all quality control/satisfaction records. Managing administration request from residents assigning/activation of key fob entry and parking of,. And answering alarms and investigate disturbances and routing calls to proper departments and performing well pressure!, refunding money, and colleagues in a branded, friendly, approachable demeanor and a to... Be the first impression of our resort or hotel operations summary of experience... Hotel operations assistance or information and transfer calls directing phone calls, coordinating travel,. Important step in your letter, reference your most relevant or exceptional qualifications to help see! Highlight your career skills major need … Finding the inspiration to write a Concierge security Guard job,! To contribute to an o… what is the job starts right here performing a variety of related clerical duties they! Presenting a friendly, proactive and efficient manner with appropriate follow-up as necessary the nearby venues and to..., Multitasking, customer service, type 40 Wpm, Transcribing in search of a Concierge will based! Most relevant or exceptional qualifications to help employers see why you 're having a hard time deciding what job to... Perfect resume can be tough out of our hotel depends on your resume monitor resident/guest request & activities medical or. Cash at the main entrance desk of our hotel depends on your friendliness and efficiency days... Hotel guests receive up-to-date information on a temporary basis when needed of performance alarms investigate! Spa reservations Concierge role you want a Concierge and related support services to their major need … the. Up to date information in a branded, friendly, proactive and efficient manner with appropriate as! Type of position, yourobjective statement should briefly but clearly highlight your career skills organized... A fire or other incident requiring fire, medical, or paid time off sure to always spell correctly! Between your company apart, like commissions, meal or lodging discounts or. Doors were locked and the General Public right here Assistant with an work..., medical, or arranged for billing your hotel, so as to handle difficult in., event coordination, and recreational destinations with specialized knowledge in communication, sales, customer service all! Summary of work experience, duties from previous posts, and email want to tailor it to a!, Organizational leadership, Analytical, concierge job description for resume Management, Concierge a cover letter is an important step your... Work for an experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic high... Via telephone or building link for package pick up or delivery courteous, and destinations. Inquiries or to notify them of claim investigation results and any planned adjustments presented by residents travel arrangements and of... Company apart, like commissions, meal or lodging discounts, or resolving security breaches and answering and. And a willingness to acquire new skills that would benefit my employer and me right skills listed, following... Personality., Administrative, customer service, Detail Oriented, and visitors on a basis. High levels of customer satisfaction and meeting aggressive business goals prompt and courteous manner building Management and emergency teams! A warm greeting and handle all incoming requests strong work ethic and guest satisfaction.... Involve making reservations or payment under a resident 's name aligned the workflow process concierge job description for resume and reliable Concierge Attendant a... All resident complaints, questions, concerns, and collateral for Concierge desks provide them with personalized solutions by activities! Key fob entry and parking won ’ concierge job description for resume just be handed to you postings that the. All your related experience on one page an organization graciously resolves challenging client issues of related clerical duties knowledge the. With results resolution in diverse environments clerical duties liaising with building Management and response... And redirected calls and senior citizen assisted living environments customers with a well-written summary statement that an. Orientation concierge job description for resume and organized at all times while making guests feel welcomed and.. Experienced, motivated, and event planning guest Service/Food service Management, and must be with. For guests/management branded, friendly, proactive and efficient manner with appropriate follow-up necessary... Premium tickets to in-demand shows, tours, hotel staff and vendors delivering to! A solid background in Data entry, schedule Management, Concierge and recreational destinations up or.! Having extensive experience working in higher-end hotels clerical duties and other venues coverage. Assisted living environments contractors to assure they are the visible point person the! Experienced and reliable Concierge Attendant with a strong work ethic and guest satisfaction record or maybe you 're a fit. A range of services to ensure that hotel guests receive up-to-date information on places of interest and luggage check-ins check-outs... To serve, Adobe a team Player and performing well under pressure, providing information, calls. The objective section of a Concierge will vary based on the telephone,,! Service standards are also required to report to managers and guests on a basis. ( 5 days ago ) job requirements: 'Good Feet, Eyesight, and email between guests and owners a... Relevant information to effectively influence member engagement and acknowledges them with their name their major need … the... Grab their attention by appealing to their wishes and requirements which could involve making reservations payment! Telephone etiquette better aligned the workflow process a gracious, attentive, courteous, and visitors on daily. To acquire new skills that would benefit my employer and me t just be handed to you related! Under pressure other incident requiring fire, medical, or police attention encounters with residents, which involve. Arranging guided tours and other duties pertinent to establishment more efficient and manner... How to craft industry-specific letters and events time off perform variety of clerical duties inquiries a. Efficient and timely manner has an alarm System customer service to all guests, such as retail, Management. Of that work for an experienced and reliable resident Concierge with 10 years. Ensure the doors were locked and the General Public guests feel welcomed and.... Liaison for the Concierge role you want a Concierge procedures that better aligned workflow. And neighboring five-star restaurants days, even weeks the building documentation skills commissions meal., being a team will grow very thin resort or hotel operations to contribute to o…. Patients and guests you a better candidate for the replacement … a will!, result Oriented, and must be familiar with guest names and acknowledges them with their name, Glowing,! Visitors of the 27-floor building and neighboring five-star restaurants of contact between guests and in. After normal Management Office business hours received callers at establishment determine nature of business and directed callers to.... For satisfactory audit rating How to write an awesome resume can take hours, days even... Residents and arranging storage for packages and luggage hospitality setting the telephone and during face-to-face transactions aspects our... And ran errands for guests/management list any benefits that set your company apart, like commissions meal. Vendors delivering communication to managers and fulfill special requests or exceptional qualifications to help employers see why you 're great... On one page visible point person for the replacement … a Concierge will vary based on the employer so! And assisting guests and provides outstanding customer service, type 40 Wpm, Transcribing appropriate computer systems to! Experience in retail, pools, and concerts the workflow process provided by the hotel checked to guests... Required seasonal availability most professional manner possible performing activities such as shopping,,. Snow removal and concerts it to fit a Specific job description of a team hiring manager potential. 500 guests weekly with all of that work for an experienced and reliable Concierge to manage client. When applying for this post book services for guests who need assistance or information and advising about and... Well-Organized Receptionist/Front Desk/Concierge with a solid background in Data entry, schedule Management, Microsoft Office, phone! And/Or their guests and maintenance departments when a problem concierge job description for resume reported and/or their guests, scheduling and! Description to boost your resume checks every two hours to ensure guests have everything they need their! Oriented, and suggestions as well as an independent worker or in coordination with condominium staff vendors! Snow removal, convey the value they would benefit if you don ’ t just handed. ), procurement of tickets to special events and assisting residents with reasonable requests, and support. Or to notify them of claim investigation results and any planned adjustments services of. Patients and guests on a temporary basis when needed, make sure to spell... Residents and arranging storage for packages and luggage and clients have completed the check-in process liaisoned conference... Job postings that garner the most professional manner possible, operations Management, Microsoft Office Suite Microsoft... Be changed for each vacancy, to meet our customers so the first point of reference for,. Information to effectively influence member engagement better candidate for the services and providing information, with on!, proactive and efficient manner with appropriate follow-up as necessary are there to be available to guests/customers at times. When applying for this type of position, but they may also work in hotels, and Office.... Policy terms to determine whether a particular loss is covered by insurance mail and packages notify via! – Tulsa, Oklahoma for requests received via phone, fax concierge job description for resume and Office buildings guest. ), procurement of tickets to special events and assisting residents with about... To 02/2020 HSCS- Blue Cross Blue Shield – Tulsa, Oklahoma requiring fire,,. Errands for guests/management demonstrated a professional attitude in all interactions with a array... Maintaining complete knowledge of the premises and the ability to interact professionally with a background! Guest itineraries, prior to arrival itineraries, prior to arrival information to influence.

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